Assignment Instructions/ Description
Correspondence #1 Assignment Value: 7.5% Your task is to choose one of the scenarios and write the letter. Please adhere to business letter layout as per your text and samples. You are welcome to invent names, addresses, and circumstances as you see fit, for creativity and initiative are often rewarded. You may need to do research on these scenarios if you are unfamiliar with the information surrounding them so feel free to research away and/or make up other information you think will be helpful to achieve your purpose! Your letter will be marked according to: proper formatting, grammar, purpose, audience, context and content. The length of your correspondence is two pages maximum. Ensure you use your own name and sign the letter. Save as a PDF when you submit your work. Due date is posted on eLearn. HINT: Whichever scenario you choose, keep in mind the trouble letter techniques discussed in class; the effective application of these techniques will be the most heavily weighted element of your document. Scenario #1 You are the owner of a new restaurant called The Hungry Chef; your company address is: 5432 Homer Street in Vancouver, BC V4R 7P9. You must write a letter to respond to the following complaint and demand: Bob and Allie Kim have demanded that you offer them free meals for the next month. They learned of a promotional offer for your restaurant where if a customer’s experience at your restaurant was less than satisfactory, you would offer a customer a complimentary meal at their next visit. You are proud of your work and the professionalism of your employees. However, last Valentine’s Day, you were short staffed and the Kim’s experiences were less than satisfactory; even though they made a reservation for their romantic night out, they were late to their reservation so you had to give up their seats during the busy holiday. In addition, when the Kims were finally seated, the food they received was not to their liking. Under these circumstances, however, you do not feel justified in giving them free meals for a month because it would cost too much money. You would like to retain the goodwill of the new customers, since this is an affluent neighbourhood and you hope to attract a great reputation. On the other hand, you cannot afford to accommodate their needs since the budget will not allow you to do so. Your task:write to Mr. and Mrs. Kim, 3333 Clearview Drive, Vancouver, BC T2N 3E4 or thekims@gmail.com refusing their claim, but you would be happy to provide alternatives. Scenario #2 You are the Events Coordinator of the company Tourism Go Go! You are located at: 1653 Adventure Street, North Vancouver, BC R6Y 1J9. After contacting many venues, you have decided to hold your sales meeting at The Luxury Sleeper downtownat 5830 Pender Street, Vancouver, BC N8J 8T9. You were quoted a price for the room booking and services for $5,800 for the day which includes: a meeting room from 10:30 a.m. to 5 p.m., with a cold buffet lunch served at 12:30 p.m. and coffee/tea service at 3 p.m. You also asked for 12 tables which seats 10 people at each table. You also need an LCD projector and screen. One of your sales team has a severe allergy to nuts, and you need the venue to be aware of this. However, there was a miscommunication and the original quote you were priced is no longer an option and you are quoted more than you bargained for. Since you already placed the deposit, you cannot cancel the room booking and services without penalties and there is not enough money in the budget to pay more for the services since you are working with a very limited budget for this event. Your task:send a letter to the Event Manager at the hotel which resolves this problem.
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