Assignment Instructions/ Description
Directions: Review the case study “Consider this Case: How Difficult is it to Treat Someone Well?” at the end of Chapter 2 in your textbook. Then answer the following questions in a two-page paper.
What are some specific behaviors that the owner of Furniture Barn used that show his personality?
What organizational personality did Furniture Barn expose?
What lessons did you learn from the Furniture Barn section of this case?
What could the owner have done differently to retain customers?
What are some specific behaviors that the sales clerk at Woolsey Furniture used that showed her personality?
What organizational personality did Woolsey Furniture store portray to the customers?
What did Woolsey Furniture store do differently that portrayed a different culture from the Furniture Barn?
Would the tactics of the sales clerk at Woolsey Furniture be useful in other businesses?
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