Assignment Instructions/ Description
Directions: Review the case study “A Hot Traveler and a Hot Motel Manager” at the end of Chapter 9 in your textbook and then answer the following questions in a two page paper.
How would you feel if you were the motel manager?How would you feel if you were the traveler?Identify and describe what type of customer the traveler is.What recovery skills techniques should the manager use?If you were the manager, how would you use the action ideas to turn this situation into a positive experience for the traveler?If you were the manager, what human relations skills would you use to improve your interaction with the traveler?If you were the manager, what, specifically, would you say to the traveler to move towards resolution?
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