Assignment Instructions/ Description
ITS 831
Residency Research Assignment
60% of Overall Course Grade
Watch the Youtube video Deming at Pontiac. Research W. Edwards Deming and the Total Quality Movement (TQM).
Read the articleNetflix vs Blockbuster – 3 Key Takeawayshttps://www.drift.com/blog/netflix-vs-blockbuster/ and
A Blockbuster Failure: How an Outdated BusinessModel Destroyed a Giant
https://trace.tennessee.edu/cgi/viewcontent.cgi?article=1010&context=utk_studlawbankruptcy
Research Blockbuster versus Netflix. Consider the effect that cloud computing has had on Netflix’s business model. Consider also how Deming and TQM would have dealt with (or avoided) the problems that occurred at Blockbuster. What does a TQM initiative look like in an IT department? How would IT support Total Quality at your company?
The paper must be at least 5 pages plus the cover and reference pages and be in APA format.
Each paper must have at least 3 academic sources. Academic sources do not include wikis, messageboards, support forums, etc. Do not copy and paste large blocks of text from your sources!
As with any research project, make sure to take a position, defend with works cited, and conclude.
Record a 10 minute oral presentationto be uploaded on Sunday, 6/21. The presentation needs to be in power point you can provide a narrated PowerPoint or use other software to record your presentation.
You must upload both the paper and the PowerPoint presentation to iLearn between 1:00 and 1:10pm on Sunday as an attendance check.
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