Assignment Instructions/ Description
Directions: Visit at least three different businesses of the same type. For example, go to three different banks, shoe stores, office equipment retailers, and auto repair shops. (If you are unable to visit these businesses in person, visit three different businesses websites instead.) In a two page paper compare each of these similar businesses in the light of their application of the A-plus ideas we covered in this Learning Plan by answering the following questions:
How successful was each business at enhancing their sense of value.
Which of the techniques we discussed did the businesses employ?
What would you suggest they do to further their efforts to exceed customer expectations with value?
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